FAQs
Where are your products designed & made?
Each throw and pillowcase is brought to life by our team of artisans in India and Morocco, who weave beauty into every detail. These products are handcrafted by very talented artisans in rural communities and are not machine made items. This means sometimes they're not completely perfect, symmetrical or a cut copy of one another. Small variations in pattern and colour may occur. We do not consider these imperfections as faults, and these factors should be considered before purchasing our handcrafted items.
Do you offer refunds or exchanges on change-of-mind products?
Please refer to our refund policy.
Where will my order be shipped from?
Your order will be shipped from our warehouse in Christchurch, New Zealand.
Do you ship worldwide?
We primarily serve customers in Australia and New Zealand, but we do offer worldwide shipping. If you're located outside these regions, please reach out to us at info@wildthrowco.com with your enquiry.
What are your shipping charges and estimated delivery times?
All Wild Club members enjoy FREE SHIPPING within Australia and New Zealand! Joining the Wild Club is easy and costs nothing — simply sign-up using the link on the footer of this website. Non-members are charged shipping at checkout as follows: delivery within New Zealand NZD $12.00 and delivery to Australia AUD $40.00. These charges are displayed before you make your purchase. Any additional import or customs duties are the responsibility of the buyer. However many countries have a de minimis customs threshold, meaning orders below a certain amount are not subject to import taxes or duties. Please check your country’s import regulations before placing an order. Kindly note our courier companies do not ship to PO Box addresses.
Estimated delivery times: New Zealand orders arrive within 1–3 business days. Australia orders arrive within 3–5 business days.
We ship express wherever possible.
What are the care instructions for your throws and pillowcases?
Throws
We recommend dry cleaning, spot cleaning, gentle hand washing or machine washing on a delicate cycle only. Please note colour may run on first wash. Our throws are made from 100% natural cotton, and many feature delicate textures, so please handle them with care. For our lighter styles — The Palm, Mandala and Moonshine — we suggest giving them a gentle shake outdoors when they first arrive. This helps remove any loose fibres left from the embroidery or tufting process. Since our throws are crafted from pure, untreated cotton, some initial shedding is completely normal. We’ve intentionally avoided harsh chemical bonding to keep our products as natural and earth-friendly as possible. With time and a few washes, this will settle naturally. To maintain the beauty of your throw, avoid drying or storing it in direct sunlight. Our coloured pieces are dyed with natural pigments — including vegetable, iron and tree-based dyes — so gentle care will help preserve their rich, authentic hues.
Pillowcases
Crafted from natural fibres harvested from the Sahara Agave cactus, these pillowcases are dyed using natural pigments derived from plants and naturally occurring minerals found in the same region where they are made. These pieces therefore require dry cleaning to preserve their lasting beauty and delicate texture. Avoid storing them in direct sunlight, as UV rays can gradually fade the natural dyes and weaken the fibres over time.
If you have any questions about how to care for your purchases, please drop us an email and we'll be happy to answer your queries.
What is your sustainability approach?
Our products are created with deep care for the planet. Each piece is carefully quality-checked and packed in PLA (polylactic acid) corn starch mailer bags before being shipped. PLA is a plant-based material derived from renewable corn starch. We also attempt to use as little packaging material as possible. We’re committed to giving back through our social initiatives, with a portion of our profits donated to charitable organisations that support artisanal communities, environmental conservation or animal welfare. We are proud to support the Bornean Sun Bear Conservation Centre and have adopted a beautiful bear named Fulung!
Do you still have other questions?
Send us an email and our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
